Comcast (CMCSA) , the second-largest media company in the world, is not finding any relief from a startling change in ...

Related: Chipotle fans skeptical of its latest restaurant move When a well-known company makes a big announcement, there are ...

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

With less than a week to go before a deadline that the Social Security Administration set to end phone support for certain customer service needs ... to flag abnormal behavior in a person ...

Instagram followers were quick to oppose the kind of behavior shown at the hot spring. "Darwinism at its best. Thin out the gene pool," one community member said. "A woman died last year falling in a ...

Some businesses closely monitor their customer relationships to identify ways to improve their service and products ... gather information about customer behavior and solicit feedback from ...

The path of least resistance is always the one your customer will take. And if that path doesn’t lead through your business, it will lead straight to someone else’s. Success relies not only ...

Less-than-truckload carrier Saia is laying off its customer service teams, opting to have local terminals handle the service function moving forward, a source close to the matter told FreightWaves.

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos. 73 million Americans rely on Social Security to afford essentials. I visited SSA offices and ...

Customer service can make or break a business. Put yourself in the shoes of a customer; you’ve encountered a problem with your product and need to contact support. If you get a resolution quickly, you ...

Cadillac ranks third in customer satisfaction for the Premium Brands segment in the annual J.D. Power 2025 U.S. Customer Service Index (CSI) Study, putting it well above average and matching its ...

Your agent may have provided a satisfactory resolution, but what about the journey they facilitated? Developing a consistent customer service voice ensures your team provides better experiences. Tone ...