Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

Are you looking for high-pay customer service jobs you can do from home? Work at home customer service jobs are fairly p ...

Concord Coach Lines is about to resume the direct service between Concord and New York City that ended when COVID hit. Beginning May 22, the company will resume the service with one stop in Nashua. It ...

Calling customer service is becoming an increasingly frustrating experience that includes automated messages asking customers to be patient. It's an experience that experts say will continue ...

Cathay Pacific continues to strengthen its network in India with the resumption of its non-stop passenger service from Hyderabad, the capital city of India’s Telangana state. The resumption took ...

He is a Temple University graduate and was born and raised in Pitman, NJ. Service was suspended and several trains are delayed on Amtrak's Northeast Corridor after a person was struck, the transit ...

The drone deliveries at the College Station and Tolleson locations in the US states of Texas and Arizona, which Amazon itself stopped in January 2025, have ended. Amazon has resumed drone ...