Q1 2025 Earnings Call Transcript April 22, 2025 Moody’s Corporation beats earnings expectations. Reported EPS is $3.83, ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

"AI analytics can help call centers measure a wide range of metrics, such as call times and first call resolutions for both individual agents and the call center as a whole," he says. "More ...

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

Insights360 records calls within the telecom network and analyzes them through a hosted web application. The patented ...

In fact, only 31% of businesses have fully implemented omnichannel contact centers that unify customer interactions across channels, according to research from Blackchair. This shortfall highlights a ...

Reporting and analytics is a feature that allows businesses to track and analyze call center metrics, such as call volume, wait times, and resolution rates. This feature can help businesses ...

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

The Tigers called up third baseman Jace Jung on Monday and sent Ryan Kreidler, who has played 17 games in center, down to Triple-A Toledo. So, who is their center fielder now? Their old shortstop.

Overall, a median of 61% of adults across 35 countries say having freedom of the press in their country is very important. But only 28% say the media are completely free to report the news in their ...

5 Best Call Center Solutions for Indian Businesses In 2025 Running a business in India means keeping customers happy, and a best call centre solution can make that happen.