Instead, proper implementation of AI can improve the efficiency and skill level of call center staff, helping them focus on higher-level activities and work in a way that will better resolve the ...

Seniors leaders are contemplating which jobs to keep and which to slash in meetings, but telling staff they cannot discuss ...

Q1 2025 Earnings Call Transcript April 22, 2025 Intuitive Surgical, Inc. beats earnings expectations. Reported EPS is $1.81, ...

Reframing difficult situations and practicing altruism can counteract stress and build resilience. Naming emotions and ...

Elon Musk’s claim that his job in Washington is “mostly done” may calm Tesla shareholders — but his departure could sap the Department of Government Efficiency of its disruptive energy even as it ...

Entrance to Fort Jackson may become easier starting May 7. That is when the post starts enforcing Real ID compliance. Real ...

As the federal government lays off workers at CDC and NIAID, shutters programs, cuts research grants, and considers changes ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

As agencies push forward, the real differentiator won’t be whether they use AI but how seamlessly they embed it into their ...

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

New solution offers intelligent call routing, real-time analytics, and quality monitoring to enhance service and performance MORRISTOWN, N.J., April 22, 2025 /PRNewswire/ -- BCN, a leading managed ...