It’s an all-too-familiar scene in retail contact centers: frazzled employees fielding repetitive calls, juggling customer ...

Boris Shvarts founded Pitch Perfect Solutions after noticing problems with traditional call centers. He saw employees ...

If you're an Xfinity customer 1-844-513-2433 facing issues with your internet, cable TV, phone, or billing services, r ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

An incredible 5,000-acre "startup city" in East Africa has its own power grid, and water supply - and has ambitions to become ...

HOUSTON, April 30, 2025 (GLOBE NEWSWIRE) -- Crown Castle Inc. (NYSE: CCI) ("Crown Castle") today reported results for the ...

Latest Enhancements to the 8x8 Platform for CX Empower Organizations to Elevate Customer Experiences, Streamline Operations, and Harness AI to Drive Productivity  CAMPBELL, Calif. – April 29, ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

"Many of these scam centers have been able to manipulate the credit card terminals to make the name of the official company appear as the merchant when charging their 'fees,'" Couch-Friedman told TPG.

Call center professionals often find themselves overwhelmed by customer interaction data, yet they struggle to extract meaningful patterns. Despite recording countless calls and collecting ...

UCC Report – Unified Call Center (UCC) Report - Shows the overall performance of the UCC(s) based on selected parameters. Key information is all the averages of all calls received, accepted, forwarded ...