How AI-powered virtual agents enhance efficiency in contact centresIssued by ConnectJohannesburg, 15 Apr 2025Visit our press officeCX leaders are re-imagining their customer journeys using AI. (Image: ...

With more than a dozen groups advocating for crypto policies, including two new ones, the field of associations, political ...

The Fresno City Council awarded a construction contract to a San Diego company for its newest 911 emergency call center. The ...

Citizens expect government services that are accessible, personalized and responsive across multiple channels. InterVision’s ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Financial experts are sounding the alarm over a so-called “front desk scam” in which callers try to trick hotel guests into ...

PINE BELT, Miss. (WDAM) - C Spire reported that voice calling services are restored. According to a post on the company’s ...

Global Study Shows 81% of Customers Still Rely on Direct Interaction with Humans to Fix Issues SALT LAKE CITY [April 10, 2025] – InMoment®, the leading provider of integrated Experience ...

According to SSA data, March saw more than 483,000 calls per day into the call center. However, just 39% of those callers ...

Trump touted his coal production order. Environmentalists say it will harm Americans’ health and wallets - Former EPA head ...