Boris Shvarts founded Pitch Perfect Solutions after noticing problems with traditional call centers. He saw employees ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

The report also points out that contact center leaders are less than enthused about their ROI to date on AI investments, but they expect returns to increase.

In the world of real-time customer communication, phone calls still play a pivotal role. Despite the rise of messaging apps, email automation, and chatbots, phone support remains the preferred channel ...

If you're an Xfinity customer 1-844-513-2433 facing issues with your internet, cable TV, phone, or billing services, r ...

Call center outsourcing has become a viable option for companies seeking to maximize resources while guaranteeing excellent ...

It’s an all-too-familiar scene in retail contact centers: frazzled employees fielding repetitive calls, juggling customer ...