BT Group has deployed Sprinklr’s unified customer experience management platform to deliver AI-enhanced customer support EE virtual assistant Aimee now handles up to 60,000 customer conversations per ...

BT Group has today (9th Jan) announced the UK’s largest ever commercial Electric Vehicle (EV) fleet order, with around 3,500 new EVs being ordered, supporting the upgrade of the nation’s largest ...

Debut of Global Fabric Internet, the first connectivity service delivered via BT’s new, transformational network-as-a-service (NaaS) platform, Global Fabric. A growing pipeline of customers, services ...

BT’s Narrowband Internet of Things (NB-IoT) network covers 97% of the UK population and is now available to business customers. Rollout builds upon BT’s ongoing IoT investments to keep businesses ...

The landline is here to stay, but the technology used to make calls is changing from analogue to digital, as part of an industry-wide shift backed by Ofcom and the UK Government as an important step ...

Over the past week, we've been informed about incidents involving telecare users from another communications provider who had been switched to a digital landline. In light of this news, the telecoms ...

BT Group has announced a revision to its timetable for moving all customers – consumers and businesses – off the Public Switched Telephone Network (PSTN) and onto digital landlines. The move follows ...

Since then, scientists have made major breakthroughs in understanding quantum mechanics. Over a century later governments, businesses and research institutions have invested billions into quantum ...

BT Group has agreed to the sale of the BT Tower for £275m to MCR Hotels, who plan to preserve BT Tower as an iconic hotel, securing its place as a London landmark for the future. As the UK heads ...

Scotland’s First Minister, John Swinney, officially opened BT Group’s office in Dundee, which marks the end of the project which has seen the company invest millions in a brand new, long-term office ...

Earlier this year, we announced that we would be contacting customers about the switch to our digital home phone service, Digital Voice on a region-by-region basis from the summer. We also expanded ...

BT’s Global Fabric installed across an international footprint of Equinix data-centres to interconnect customers with their digital value chain BT and Equinix today announced an expansion of their ...