The Future of CX Belongs to AI-Enabled Contact Centre Agents - Matt McKernan, SVP, Americas, Content Guru discusses ...

This solution, developed in collaboration with digital CX transformation specialists, Sabio Group, introduces an intelligent ...

Poor audio and video holding UK workers back from career opportunities. A quarter (25%) of Brits in the workplace feel ...

Chatbots have undoubtedly enhanced customer service, promising speed, efficiency and 24/7 availability. As a result, many businesses have adopted AI-driven support systems to streamline interactions ...

Jurgen Hekkink, Head of Product Marketing at AnywhereNow discuss what can be achieved. Contact centre agents are often stressed out in their jobs. They are constantly bombarded by frustrated customers ...

What are you looking for? 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and ...

It doesn’t matter which channel we use, when interacting with an organisation we expect the same brand experience. Sounds simple, but the reality is quite different. Integrating all the channels you ...