In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't bought anything.

You'll have to buy a cuppa to sit around at Starbucks or use its loos ... during their visit," Starbucks' representative, Jaci Anderson, told BI in an emailed statement. Anderson said the change ...

but we disagree with the jury’s decision that we were at fault for this incident and believe the damages awarded to be excessive,” said Jaci Anderson, a Starbucks spokesperson. “We have ...

“We sympathize with Mr. Garcia, but we disagree with the jury’s decision that we were at fault for this incident and believe the damages awarded to be excessive,” Jaci Anderson, Starbucks ...

Starbucks spokesperson Jaci Anderson said the new rules are designed to help prioritize paying customers. Anderson said most other retailers already have similar rules. “We want everyone to feel ...