U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

Cigna Group announced a string of efforts on Monday to improve access for its members such as adding more people-facing roles and tying executive compensation to customer satisfaction as the industry ...

Cigna is one of a handful of national insurers that pledged to ameliorate customer pain points with healthcare, but the first ...

Cigna is officially kicking off a multiyear effort designed to "meaningfully" change the experience of its members. | Cigna ...

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...

Cigna Group said it will tie its executives' pay to customer satisfaction in a move that follows an outcry against the insurance industry over denials of care. The change is the start of what Cigna ...

Cigna is implementing changes to improve accountability, transparency and customer support amid anger at health insurers ...

Initiatives include adding new concierge teams to support customers experiencing challenges with claims payments.

Cigna ( CI, Financials) is implementing a long-term initiative aimed at streamlining healthcare access, improving customer ...

The move comes amid a public outcry over the health insurance industry's denials of care and the slaying of UnitedHealthcare CEO Brian Thompson. Other news is on antisemitism investigations at four ...