Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

ServiceNow is adding agentic AI to its CRM platform The company criticized the market for being "outdated" and "overbuilt" AI ...

AI agents are the new hype – and US provider ServiceNow agrees. For CEO Bill McDermott, the future of CRM is clearly ...

Many companies still treat AI as a series of disconnected experiments rather than a deliberate, enterprise-wide strategy.

Blending deep CRM expertise with AI innovation, Chitrapradha Ganesan is leading the shift from reactive customer management ...

Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

ServiceNow Reimagines CRM for the AI Era to Sell, Fulfill, and Service on One Unified Platform Providing Exceptional End-to-End Experiences AI-powered CRM orchestrates work across departments for ...

We recently published a list of The Best and Worst Dow Stocks. In this article, we are going to take a look at where ...

The Drum catches up with Digitas’s Amy Lanzi at Possible in Miami to hear how the merging of data, AI and storytelling will ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...