ServiceNow is adding agentic AI to its CRM platform The company criticized the market for being "outdated" and "overbuilt" AI ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

AI agents are the new hype – and US provider ServiceNow agrees. For CEO Bill McDermott, the future of CRM is clearly ...

Blending deep CRM expertise with AI innovation, Chitrapradha Ganesan is leading the shift from reactive customer management ...

Many companies still treat AI as a series of disconnected experiments rather than a deliberate, enterprise-wide strategy.

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Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

ServiceNow Reimagines CRM for the AI Era to Sell, Fulfill, and Service on One Unified Platform Providing Exceptional End-to-End Experiences AI-powered CRM orchestrates work across departments for ...

We recently published a list of 10 Stocks That Will Make You Rich In 3 Years. In this article, we are going to take a look at ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...