“Try to avoid keeping score and bringing up times when the other person was in the wrong. An apology is about you ...

This is just a lot, and I'm really sorry you're going through ... a little deeper into your emotions to find other ways to say "sorry for your loss." If you personalize your condolence message ...

The knee-jerk reaction when someone we care about is hurting is to immediately say, "I’m sorry." But what if that word, though well-intentioned, isn’t actually the best way to show empathy?