We are looking for Japanese-speaking Service Desk Agents with solid Cisco technical support skills to join our high-performing global IT support team. If you’re passionate about delivering exceptional ...

A document that is filled out to request technical support. The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved.

1–3 years’ experience in technical support or service desk roles. · Working knowledge of Cisco technologies (routers, switches, firewalls, VoIP, VPNs). · Ability to troubleshoot basic networking and ...