Root Cause Analysis (RCA ... and identify possible causes in order to direct process improvement efforts. The multi-layered classification approach helps to map the defects to pre-defined quality ...

Smart data analysis strategies can help tech teams dig down to the root cause(s) behind problems and create robust, sustainable solutions.

Affinity diagrams are used to do a high-level organization of the ideas and the fishbone diagram is used to drill down and do root cause analysis ... who pioneered quality management processes ...