Root Cause Analysis (RCA ... and identify possible causes in order to direct process improvement efforts. The multi-layered classification approach helps to map the defects to pre-defined quality ...

Affinity diagrams are used to do a high-level organization of the ideas and the fishbone diagram is used to drill down and do root cause analysis ... who pioneered quality management processes ...

Smart data analysis strategies can help tech teams dig down to the root cause(s) behind problems and create robust, sustainable solutions.