Quality management should be a holistic approach. Process, product, and people are the three key elements of a company’s quality system and all of them need to be focused on for an overall ...

The product is the outcome. The process is the mindset. And the process is what you control. The Process-Oriented Mindset People focusing on process rather than product are better equipped to ...

When Darren Yuen took up the mantle of chief executive officer (CEO) at IPG Mediabrands Malaysia in December of last year, he ...