The survey that serves as the basis for this report examined the evolving role of IT Service Management. The research maps ITSM progress against a maturity model that looks at its progression from ...

The study results will be published in a pair of comprehensive ISG Provider Lens™ reports geared to enterprise buyers: Enterprise Service Management ... extend traditional ITSM into broader ...

Upcoming ISG Provider Lens™ reports will assess the competitive strengths of service providers and their portfolios for extending IT management ... extend traditional ITSM into broader ...

These providers play critical roles in aligning strategic objectives with modern service management frameworks ... These platforms extend traditional ITSM into broader enterprise-wide automation, ...