As retail and foodservice operators continue to feel the pinch of labor and supply chain issues, wholesalers step in to fill ...

The Social Security Administration is facing a crisis, with planned cuts to staff and service delivery that could jeopardize ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

Customer Service Challenges: Borrowers reported significant customer service issues, including repeated shuffling between servicers, prolonged response times, and misleading communications ...

Walmart (WMT), and Target (TGT) continued to dominate customer satisfaction rankings, though each faced their own challenges.

Instead of simply automating responses or routing queries, OI is applying sophisticated, large language models (LLMs) to ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

The biggest challenge brands are experiencing is how to unify the ... and machine-learning to prompt the right recommendations as the real-time customer service conversation happens. That enhanced ...

Ring founder Jamie Siminoff inspires the transmission and distribution workforce in his keynote address at DISTRIBUTECH in ...

By Aaron Geiger is the Managing Director of Manufacturing and CPG/Retail for ORTEC As food distributors confront rising ...