How to answer: "As a customer representative ... The STAR method is an interview technique designed to help candidates prepare for behavioral questions by structuring their responses logically ...

4. Ask the phone screening questions. Start by getting to know the candidate, and then jump into the question portion of the interview. Ask every candidate the same set of questions. This will help ...

A major step—perhaps the biggest step—in the hiring process is the interview. How candidates describe their skills, ambitions, and personal ...