Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...

Look for learning systems that emphasize call center management skills like problem-solving and workforce planning.

The Georgia Senate gave unanimous, final passage to a bill Thursday that would overhaul the state’s antiquated 911 system. Under the proposal, call centers across the state would be encouraged to ...

Georgia lawmakers are seeking to upgrade the state's decades-old 911 systems through a multimillion-dollar infrastructure overhaul.

The Ohio Department of Administrative Services says the Next Gen. 911 technology also has text messaging available. The new ...

Officials are discussing ways for Stanislaus Regional 911 to operate a CentralSquare CAD system for dispatching emergency calls for Modesto police and fire departments, while letting the Sheriff’s ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient ...

Artificial intelligence is being incorporated across a large number of industries in the world, and will now even be used in call centers. The world’s biggest call […] ...