Assertiveness—a communication style that involves frank self-expression while respecting others—is considered a teachable skill and has been regarded as useful in improving the safety of medical care.

“If someone sets boundaries with assertiveness, it feels firm but kind to others,” Kennedy says. “If they push in to aggressive, it feels harsh and punishing to others. Assertive language is ...

Assertiveness -- a communication style that involves frank self-expression while respecting others -- is considered a teachable skill and has been regarded as useful in improving the safety of medical ...